Returns & Shipping Details
OwnTheAvenue Returns
Please note: If for any reason you are unsatisfied with your transaction - Please feel free to contact us and we will do our best to ensure you're 100% satisfied.
If you would still like to return your product, please read below.
We accept returns within 90 days of the original purchase date.
Please provide your order number, return reason and the reason for your return with your order. Please send us an email to Info@OwnTheAvenue.com - or you may go to our contact page to send us a message as well, we will email you a returned shipping label, per your returns. Please allow 1 business day for your return shipping label to process.
Shop with confidence at OwnTheAvenue.com - Now offering free returned shipping, on our entire catalogue.
Once we confirm delivery of your returned item with the tracking number we provide you for free, on us - please allow 1-2 business days to see your refund initiation.
Click here to contact us about your returns.
OwnTheAvenue Order Handling Time
Please note: Most of the time, we are able to ship your item within 1 business day, but we add the 2nd encase we receive an unexpected spike in volume.
Our general shipping rule however is: 1-2 business days upon payment clearance.
Our cut off time for 1 business day, is by 1PM - Pacific Standard Time.
OwnTheAvenue Shipping Methods - Carriers We Use
Free USPS First Class Shipping within the United States
Qualifying USPS First Class International Shipments are $27.50 - Will also pay the taxes and fees for your international shipment, which is why the shipment price, is set for this amount.
Expedited Shipping is also available for and extra $12 - $40 fee (depending on the weight of your order and service you would like) - via USPS Priority Mail. If you need your order expedited with a quicker shipping service - please contact us so we may provide you an estimate for your purchase size and needs.
Please note: For custom printed orders of over 100 quantity, please allow 5-10 business days, or more if the quantity is over 5,000 - Please email us for direct shipping estimates - For example: If your quantity exceeds 100 units, we will notify via email, of your estimated dispatched time. If the item is not in the "custom printed" of "custom manufactured" section, this note does not apply to you at all.
If you have any questions or concerns, please feel free to contact us via our Contact Us page on OwnTheAvenue.com - Thank you